Payment:
Once you place an order, you will be charged for the total amount of your purchase.

Shipping:
Systems will be mailed within 5 days of your purchase.

Excy Return Policy (30 Day Money Back Guarantee)

• 0-30 days – no charge, if you are not happy, send it back undamaged, no questions asked.
• Trial Period Beyond 30 Days (not applicable for refurbished or used purchases)
• 31 days – 60 days the restocking fee is 15% of the purchase price.
• 61 days – 90 days the restocking fee is 25% of the purchase price.
• 91 days – 6 months the restocking fee is 35% of the purchase price.
• No product returns are accepted after 6 months from the date of purchase.

Additional Fees:

• 50% for any damaged metal part (such as bent, dinged, smashed)
• 10% for every metal part that has damaged paint.
• 5% for every plastic part that has damage.

P.S. If you decide to return, that’s ok! Excy is all about making things your choice. If you have found support and inspiration in our Excy Family community, it’s your choice to stay connected with us across our private social media group to help encourage others on their health journey.

P.S.S We also offer a rent-to-own and monthly rental program.